Services
Performance Reports
Annual BVPI Quartile Report, individual quartile analysis and Local Performance indicators.
Bespoke PI services
We offer a wide range of bespoke services available to meet your specific requirements. Why not let us compare you to your nearest neighbours, surrounding authorities or any comparative group of your choice.
Seminars and Workshops
We offer seminars and workshops for individual authorities or Group workshops offering advice on new Government and policy initiatives.
Diversity
TQFirst offers a full range of training for all levels of the equality standard to help you achieve a common approach to equality and diversity within your Authority.
We also offer a comprehensive validation of your equality standard level with full documented reports detailing where you are, or are not, meeting the standard and the work required to maintain and progress to the next level
Mystery Shopper
Help compare your own authoritie's perceptions of service delivery against the perceptions of your customers. Find out what matters most to your customer and how well your company performs to meet their needs. You can use Mystery shopping to compare the service against existing service standards and help inform future service level standards.
Local Pis - 'New for 2007'
Find out what other authorities are reporting and how they are performing by accessing our database of local Pis from 06/07 and beyond. A full range of local pi data, as reported in published Performance Plans, provides you with a library of information to benchmark against and to assist you in establishing meaningful, comparable local pi information around service delivery and value for money (VFM).
